This policy sets out details of shipping for your online purchases. If you require clarification or have any questions please contact our Customer Service @ firstname.lastname@example.org.
Shipping (Home Delivery) available for Nutrition & Accessories. COD (Cash on Delivery) is available for orders.
We will deliver to most addresses all across India, but sure to give our service to other locations in future. We require accurate address for delivery. We cannot provide service to a P.O. Box. Some remote locations cannot be serviced, however our carrier are able to deliver to a local depot where you can collect your products. The locations we can deliver to may change from time-to-time. Please call our Customer Service Center to find out if we deliver to your location.
How we Deliver
All deliveries are made in between 9am to 6pm Monday to Saturday by Exotire’s chosen carrier. For orders placed before 1.00pm on a weekday, please allow from the confirmation of dispatch:
4-7 working days for delivery and
7-12 working days for delivery to remote locations.
Please note that these delivery times are estimates only, and actual delivery times may vary. Large items & accessories require extra handling & need longer to transport. Items may be delivered to you individually and/or separately by Exotire’s chosen carrier.
For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.
We are not responsible for any late or failure in delivery due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Exotire’s supplier.
The supplier will contact you shortly before delivery to arrange a suitable delivery time and delivery location at your address. The supplier will contact you on the day prior to delivery to confirm these details. The supplier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.
Acceptance of Delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Exotire to be authorized to receive the products. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
If your delivery has not arrived, please contact our Customer Service center. If you wish to return a product delivered damaged or otherwise, please refer to Exotire’s Online Returns Policy.